Terms & Conditions

Welcome to Dusk & Dawn.  We sell our products to you subject to the terms and conditions set out below.  Please read these conditions carefully before using the website as by using the website you confirm your agreement to be bound by these conditions.  You may also like to print a copy so you can remind yourself what you have agreed to.

 

Introduction

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and AKC Design Ltd (also referred hereafter as ‘we', ‘us', ‘our', ‘Dusk & Dawn'). By placing an order on this website, you are deemed to have read and agreed these terms and conditions. If you have any questions, please contact us on 08448 747 4163

Placing an Order

When placing an order, you undertake that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

Once you have placed an order we will send you an email confirming that your order has been received, however, this is not a confirmation that your offer to purchase the goods has been accepted. That email will also confirm the cost of delivery which will be added to the purchase price.  A contract between you and Dusk & Dawn for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).

Once you place your order online, your credit/debit card will be charged for the full value of the goods when your order is placed.

If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice.

Special Offers & Promotions

Unless otherwise stated, special offers cannot be used in conjunction with any other promotion and are not valid for the purchase of gift vouchers.

If a promotion is valid only for orders over a certain amount, that amount does not include delivery or the cost for gift wrapping.

Free gifts: If a free gift is added with orders over a certain amount and items are returned so that the order is under the threshold amount, that gift must be returned or it will be charged at the advertised amount.

Pre-orders

Pre-orders will be despatched as soon as the stock is in to fulfil the entire order.

We will endeavour to keep you fully informed on the progress of your order at all times, but please be aware that delivery times are best estimates and are by no means guaranteed. 

Please note also that pre-orders placed online or by phone will be charged at the moment of despatch.

Delivery

Stock permitting, all orders are usually despatched within 5-7 working days of the order being accepted.  Express delivery will usually be despatched within 2-3 days.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you at the time of ordering. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

When ordering goods from Dusk & Dawn for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination.  Any additional charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be.  Customs policies vary widely from country to country, so you should contact the local customs office for further information.  Additionally, please note that when ordering from Dusk & Dawn the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.  We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Returns Policy

Please review our Returns policy which applies to products purchased from us. 

For all returns, except where the item is faulty, not as ordered, or you have a special promotion code, you will be required to arrange and pay for the return of the products to us.

We strongly recommend that you obtain proof of postage as we do not accept any responsibility for returned items that fail to reach us.

In the case of faulty items, we will send out a freepost envelope for the return of the goods.

Your Right to Cancel

You may normally cancel this contract in writing within seven days of receiving the order. If you do cancel the contract within this time, any payments made by you will be refunded on receipt and inspection of the returned goods.  See our Returns policy.

This right to cancel does not include enhancements to your order such as expedited delivery options or gift boxes.

Payment & Taxes

We accept online payment in a secure environment by credit card, debit card or Dusk & Dawn gift vouchers. We currently accept Visa, Mastercard, Visa Delta, Maestro, Visa Electron and Solo.

All prices are quoted in pounds sterling and, if you are ordering from inside the EU, are inclusive of VAT.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Children

Dusk & Dawn does not sell products for purchase by children.  If you are under 18, you may use duskanddawn.co.uk only with the involvement of a parent or guardian.

 

Electronic Communications

When you use our website or send emails to us, you are communicating with us electronically.  We communicate with you by email or by informing you through the website.  For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing.  This condition does not affect you statutory rights.

 

Copyright & Trademark

The contents of these pages (including designs, logos, pictures, photographs, text written and other materials) are the copyright trademark or registered trademark of AKC Design Ltd T/A Dusk & Dawn or its content and technology providers or their respective owners.

The copying, distribution, modification, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

Dusk & Dawn wishes to respect the intellectual property of others.  If you believe that your work has been copied in a way that constitutes copyright infringement, please Contact Us.

Disclaimer & Limitations of Liability

Dusk & Dawn does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, We shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Dusk & Dawn or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use.

Despite our best efforts to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Dusk & Dawn will not be responsible for any errors or omissions or for the results arising from the use of such information.

Dusk & Dawn will try to make the website error-free.  However, due to the nature of the Internet, this cannot be guaranteed.  Also your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.  We will try to keep this to a minimum.

Dusk & Dawn will not be responsible or liable for your use of any other websites which you may access via links within this website. Dusk & Dawn does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of the Dusk & Dawn website and their inclusion in this website does not constitute an endorsement by or affiliation with Dusk & Dawn.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

 

Events beyond our reasonable control

Dusk & Dawn will not be held responsible for the delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control.  This condition does not affect your statutory rights.

 

Alteration of Service or Amendments to the Conditions

Dusk & Dawn reserves the right to make changes to our website policies and our Terms & Conditions at any time.  You will be subject to the Terms & Conditions in force at the time you used the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).  If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Waiver

If you breach these Terms & Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Privacy

Please review our Privacy policy which also governs your visit to duskanddawn.co.uk

Your conduct

You must not use the Dusk & Dawn website in any way that causes the website or access to it, to be interrupted, damaged or impaired in any way.  The website must not be used for any of the following:

  • To send, use or reuse any material that is illegal, offensive, abusive, defamatory, obscene, indecent or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’
  • To cause inconvenience, annoyance or needless anxiety
  • For fraudulent activity or in connection with a criminal offence or unlawful activity

Law & Territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

Dusk & Dawn website and Terms and Conditions have been designed for use under UK law and within the United Kingdom. Whilst we are happy to receive requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Therefore, any products or promotions not permitted under your local law will not be offered to you.

Our Details

Dusk & Dawn

Registered address:
11 Chandlers Way
South Woodham Ferrers
Chelmsford
CM3 5TB

Dusk & Dawn which is a trading style of AKC design Ltd is registered in England and Wales No 08389890